How Can We Help?
Find answers to common questions or get in touch with our support team.
Email Support
support@royalfitapp.com
Send Feedback
feedback@royalfitapp.com
Frequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription anytime through your iPhone's Settings app. Go to Settings > Your Name > Subscriptions > RoyalFit > Cancel Subscription. You'll keep access until the end of your billing period.
How do I restore my purchase on a new device?
Open RoyalFit on your new device, go to Settings, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID you used for the original purchase.
The app isn't syncing with my Apple Watch
First, make sure the RoyalFit Watch app is installed on your Apple Watch. Open the Watch app on your iPhone and check under "Installed on Apple Watch." If issues persist, try restarting both your iPhone and Apple Watch.
Can I transfer my data to a new phone?
Yes! Your workout data syncs to the cloud when you're signed in. Just sign in with the same account on your new device and your data will sync automatically.
How do I delete my account?
To delete your account and all associated data, go to Settings > Account > Delete Account in the app. This action is permanent and cannot be undone.
I found a bug. How do I report it?
We appreciate bug reports! Use the in-app feedback form (Settings > Send Feedback) or email us at support@royalfitapp.com with details about what happened, what device you're using, and steps to reproduce the issue.
Response time: We typically respond within 24-48 hours. For urgent issues, please include "URGENT" in your email subject.